General Information

If you are not 100% satisfied with the item you purchase from us, please contact us.

Only items that are unused, in saleable condition, and in original packaging are eligible for exchange or return. If you receive a damaged or defective item, please contact us and we will solve this problem immediately.

We check the quality of ordered items, but we cannot promise the items that damaged during the delivery. To avoid any accidents, we choose the best logistics system.

Exchanges

Within 7 days from the date you purchased, if you find the product you choose is not satisfying you in terms of colour or size, we feel sorry that it won’t be exchanged.

However, if it is our mistake, it can be returned and exchanged under the following conditions. You need to send back to us the product in original package; the product should have not been used as well.

When we receive the product sent back instantly, we will exchange it with new one and despatch it back to you. The delivery charge for the exchanged product that we ship to you should also be charged of you.

Before sending the item for exchange, please transfer the supplementary delivery charge for turning back the exchanged item to us first. As soon as the payment completed, we will exchange the item sent from you.

Returns

At onlinelacewigs.com, your complete satisfaction is our top priority. In order to establish long-term business with our customers, we offer the return instruction.

Before you want to return goods, please contact us via email or live chat to discuss the problem you are having first.

If you want to return your item, please notify us by email or live chat firstly stating the reason and the order number for the return within 7 days of receipt.

Your feedback is very important to us. Any item must be sent back complete with the original package. All packages should be sent via a tractable method.

We are not responsible for packages lost in transit. Please pay attention to that the original delivery charges are non-refundable. So please contact us with all your questions and concerns before placing your order.