Frequently Asked Questions

How Can I Deal With A Wrong Item?

If the item you received is not what you ordered, please contact us quoting your order number, your name, your address and details of the ordered item. Whether you require an exchange or a refund, we will advise on how to proceed with the return.

Why Haven’t You Refunded Delivery Charges?

Delivery charges are non-refundable. You can’t ask for a refund until you have received a wrong or faulty item from us.

Can I Exchange My Order?

If your order status is not yet in delivery, you can exchange it. Please note that what you can do:

1. Change size and color.

2. Change delivery details.

3. Cancel item numbers from your order or cancel the entire order.

What Types Of Currency Do You Accept?

We accept following currencies:

British Pound Sterling

US Dollar


Why Is My Credit Card Rejected?

1. Card holder name is wrong.

2. Billing address is wrong.

3. Numbers/expiration dates are wrong.

4. Issue number is wrong.

5. Not enough balance.

6. Your issued bank blocks the card from internet usage for security reasons.

7. Unusual or unusually large transaction.

8. The issuing banks server was unavailable for some reason.

How Do I Choose A Color?

To easily select a color, buy a color ring prior to choosing your item. Color rings are the best option for frequent wig wearers. They make changing colors convenient and easy. Another option is to view our color guide chart online. Colors may vary depending on the computer and monitor you are using to view the color guide chart. To safely choose a color, we highly recommend purchasing a color ring.

How Can I Wash My Wig?

1. Gently brush the wig thoroughly with a wig brush.

2. Add one tablespoon of wig shampoo to a sink filled with cold water.

3. Immerse wig for one minute and agitate gently. Do not rub.

4. Rinse the wig gently in cold clear water twice or until thoroughly rinsed.

5. Blot the wig gently with a towel. Do not squeeze or wring.

6. Apply conditioning spray very lightly over wig, spraying 10-12 inches from the wig.

7. Allow the wig to air dry on a slender object like a can of hairspray or a shampoo bottle covered with a hand towel. Styrofoam heads may stretch the cap.

8. Do not use a hair dryer. Air dries only. You may gently style the wig with your fingertips.

9. Brush wig only when completely dry. Do not allow the wig to dry in direct sunlight.

How Can I Style My Wig?

Your wig can be styled by using a wig brush, a wig comb, or your fingertips. Avoid using a brush designed for human hair.

These brushes can create excessive tension, over-stretching the hair with abrasive strokes that may damage the hair.

The wigs we carry are “shake & wear” and can be styled by simply using a wide tooth comb or your fingertips.

The best styling tool is the most inexpensive; a spray bottle of clean, cool water. Lightly spritz your wig with water to remove static electricity and return your wig to its original look.

To achieve style variations, liquid wig mousse is an essential styling tool. For curly or wavy styles, just mousse, hand scrunch, and pick the style into curls. On straight styles, mousse and brush lightly.

How Can I Measure My Head?

With a tape measure, begin at the front of your hairline and wrap the tape behind your ear to the nape of your neck around to your other ear until the tape meets again at the front of your hairline Average Wig size 95% of the population will fit the average wig size. The comfortable elastic/cloth material stretches and fits head sizes from 21.5”-22.5”.

Which Should I Choose Synthetic Or Human Hair?

Today’s better quality synthetic wigs are virtually indistinguishable from human hair, except to the most practiced eye.

Synthetic wigs are easier to care for and lower priced. The monofilament fiber “hair” used to make synthetic wigs has “memory” which means it maintains its wave or curl, texture and volume, requiring minimal upkeep.

Synthetic wigs, however, are not designed to accept a permanent wave or color change and can be permanently damaged by the use of curling irons, blow dryers or hot rollers.

How Many Types Of Human Hair Are Used To Wigs?

There are four basic types of human hair used in wigs: Brazilian, Indian, Malaysian and Peruvian. Most human hair wigs are made from Brazilian or Indian hair. Peruvian is the strongest, most durable human hair for wig making. However, this type of hair is not as readily available and is the most expensive.

Can You Explain Different Kinds Of Wigs?

The cap is the base of the wig to which hair is attached. Wigs are available with several different types of caps and the hair of the wig is then attached to the cap using various techniques.

Each cap type has its own distinct advantages. On most wigs, hair is attached in “wefts”. These are strings of hair doubled over and sewn closely together in long strands.

This string is then machine sewn, hand sewn or hand tied horizontally onto the vertical lines of a wig cap.

A standard cap is the most common and most affordable cap design. The layers of hair are machine-sewed onto the cap, which has a closed lace layer at the crown.

The hair is pre-designed into a specific style and the crown is often lightly teased or crimped so you cannot see down through to the cap. This type of cap often gives the hair a natural lift at the crown for volume.

A capless wig is very similar to the standard cap design. However, instead of the closed lace layer at the crown, it has vertical lace strips with open spaces between the wefts.

The open-wefting in the crown, back, and sides allows for maximum ventilation. This makes the cap lighter weight and cooler than a standard cap.

Monofilament caps are constructed using a thin, breathable nylon or polyester mesh material at the crown that gives the illusion of skin and assumes the wearer’s natural scalp color by partially revealing the scalp below.

Monofilament caps offer the most natural look as well as styling versatility because each hair is individually hand tied at the crown so the hair can be parted and brushed in any direction.

The entire wig may be hand tied, or the wig may have a monofilament crown with wefted sides and back. Monofilament wigs are an especially good choice for those with severe or total hair loss as the cap is soft, unlike cloth material, which can be itchy to those with sensitive scalps.